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Help all ye Triplanar Gurus

I received my Triplanar VII U2 from Singapore over the weekend and I may have screwed up big time while mounting the arm.Basically, the screw that adjusts the height of the cueing platform broke in the hole with the screw head coming off,with the result that if I use the cueing platform to lower the arm on the record it seems to descend from Mt. Everest. Manually lowering the Lyra Skala on the record is not good for my health.
Have sent a mail to Triplanar and also the Dealer(Audio Note, Singapore).
I doubt if any A'goners have experienced a similar situation but there is no harm in asking.You have to be particularly cretin like to have achieved what I have done.
Am also unable to align the cart using the Best tractor supplied by my friend Yip in Hong Kong coz the mounting holes on the wooden armband are a bit askew. This can and will be resolved.
Will appreciate any help/ advise to lift my deep depression.
Many thanks
128x128sunnyboy1956
markd51
763 posts
 
Hello Dan_ed, Yes, I understand, tiny set screws like this don't stand up to too much abuse. Often, an Allen Wrench has to be coaxed to fully seat into the screw before one applies any pressure.

I'm not sure about the TriPlanar, having never owned one (yet), but these screws may not be Stainless Steel, so even more care must be excersized, being a softer metal.

Wise suggestion about the left hand drill bits, and hopefully, our friend here will find the right person, and that he can carefully extract the bad screw.

Please keep us posted my friend how this all turns out.
I know it's a magnificent arm, and that you're wanting to enjoy it. Mark
dan_ed
2,451 posts
 
Stainless Steel is really not that strong either, but that is beside the point.
sbrown
148 posts
 
Stainless can be strong if you pick the right alloy and heat treat.
sunnyboy1956's avatar
sunnyboy1956 OP
424 posts
 
A quick update : have yet to receive a response from Triplanar.Interestingly, neither has the dealer ! Just shows that even if you make the best tonearm in the world you can still aspire to the worst customer service on the planet. This is not bad service but a complete disregard of the customer. Compare this with my parallel experience with the Tube Store. Ordered and paid for a quad set of tubes online. Much after my purchase, the Tube Store decides to reduce price and guess what they decide to pass on the discount post purchase. Wow I have never encountered customer service or concern at this level of excellence. Jon at the Tube Store gets all my business going forward.
dan_ed
2,451 posts
 
It never ceases to amaze me how people can expect support just like calling Sear's from cottage industry suppliers. I doubt that Tri has even a part-time assistant and I'd be very surprised if making Triplanars is his main source of income. Hell, maybe he's on vacation.

Perhaps this is an inconvenience for you after you broke your new tonearm, but in this hobby not getting a reply for a couple of weeks is not that bad. (Try giving a well respected manufacturer money and not getting anything for two years with no delivery date in sight.)

Careful where you throw those stones. Some may bounce back and whack you in the forehead.
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