I shipped a pair of B&W 804D2 speakers across the country through UPS Store. I paid them to box the speakers as I no longer had originals. I made them aware of packaging correctly and specifically told them about the diamond tweeter and how easily it is to break. Insured accordingly and when one tweeter did get broken, insurance paid the $1,300 replacement cost.You could try filing a claim in small claims court. Not sure now but at one time you could file at no cost without an attorney and they are obligated to respond to argue your claim.
Help! Spakers damaged during shipping?Paid insurance (with proof)being told not Insured?
LONGGGG story, here is short verison. (this has bene going on for the last 7-8 months!!!
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
I sold a pair of B&W speakers on audiogon.com as well as purchasing insurance and shipping label through audigon.com
When speakers arrive to buyer he notifies me immedietly with pictures that they are broken and boxes are all busted up like they had been dropped from a formitable height and landed on their head.
I file claim with audiogon (whom i purchased the insurance through). Claim is denied due to package "not being Insured'. How can it not be insured if I paid for the insurance at checkout when I purchased Shipping label
To clarify, the claim is not getting denied for handling the situation wrong ( i.e.- throwing away the damaged item or something) nit actually is NOT EVEN GETTING THAt far. MY receipt says that I paid for insurance and show the amount I paid but' on their end' they are showing something different (that this was not insured).
How to Resolve? Next step of Action?
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- 49 posts total
- 49 posts total