2. digital
  3. 167983-162022

Innuos Zenith MK3

Has anyone experienced Zenith skipping out and then jumping to the next track? It comes and goes. Sometime it will run fine for entire listen session; other times it’s so repetitive that I have to turn it off. When skipping, the signal is lost on my iPhone and on the DAC. Sounds like an incoming signal issue but, happens on streamed tracks as well as those ripped on the internal hard drive. If you’ve experienced this, what was your remedy? 

Any feedback will be appreciated! I know I can simply send it to Innous but, I hesitate as it will be out for weeks. 
hysteve
oldears
386 posts
 
The 2.0 upgrade for mk iii Zen and above seems to be available now, but probably will not show for you on my.innuos.com until you do the 1.4.9 update. Note you will also have to install Innuos Sense on your phone to control playback when you do the update, as the squeeze based apps will no longer work.Be sure to rescan your library and back up before you do any updates.
mahughes
171 posts
 
@travisg I’ve had a Zenith 3 since December 2020. All their products are elegant and simplicity itself. They largely just work and their customer service is personal and outstanding. The 2.05 update and new Sense app have introduced an element of usability already on its way to matching Roon and sound quality wise Roon simply loses. 
hysteve OP
81 posts
 
On 7/15 I posted that my skipping issue was caused by my old modem and router. It turned out not to be the case. The skipping started again. Turns out the cause  for the skipping is the DAC. I have an Ayre QB9 Twenty. The earlier Twenty upgrades had an overheating issue. Ayre has an upgrade that fixes the problem and, although out of warranty, they are doing it for no cost to me including shipping both ways. Good company! I took awhile to finally figure this out because, since my controller communication is with the device (the streamer) that is before DAC, I couldn’t understand why I was getting a message “can’t find server”. I still don’t but, the streamer never falters with my spare DAC.
gdnrbob
4,451 posts
 
@OP,
Great that you have narrowed it down.
I also own the QB 9 Twenty, and had an issue with it that Ayre corrected for free (though I didn't get free shipping to them-☹).
Did Ayre say the overheating issue was the possible cause of the skipping.

Bob
hysteve OP
81 posts
 
No they didn’t. It had read it in another forum somewhere and that’s when I suspected mine was the same. When I called Ayre I described the problem to them and when I suggested it could be overheating they seemed to be well aware and that many of the earlier upgrades had the same issue. I will certainly be glad to have it back because it sounds so much better than the border patrol back-up that I’m using.
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