The Jay’s CDT2-MK3 uses the Phillips CDM4/19 disc drive. I’ve "heard" that you can easily DIY repair this. There are some available online. I found this one on AliExpress. I’ve had pretty good luck ordering stuff like this from China on AliExpress. It only takes a week or so to receive the items. I wouldn’t spend thousands on AliExpress, but $60 should be fine.
Here's one on eBay in the UK for $167 as well:
There’s even a YouTube video where a guy rebuilds the motor in one of thse.
I think Jay’s sells the drive too.
@pindac not sure I understand your comment. I asked the question about where to get a repair done because I need this information. This is the best CD transport I have had including the highly acclaimed Pro-ject top loader. Asking my question is not trashing the transport or the seller. My gawd...
Put it in standby with the remote then power it down with the switch on the back and pull the power cord. Give it about a half power then power it back up. If it's the drive in that unit it is user replaceable and there was a video on how to do it. If you haven't try reaching out to Todd directly and not through this forum.
Yes, by power cycle I mean an AC power off/ back on event; the intent is to reset any logic that may have strayed off into the weeds. Sometimes a power brown out can upset control logic, for example. Jaymark is discussing with us now privately. We'll get him taken care of :) Thanks, TK TEKAudioSpecialties.com
@jaymark Your response is quite tetchy, especially as a being reactive to a genuine inquiry.
Jay's Audio is off interest to me, I have a opportunity to demo' these not too far from my home.
A support with a repair has to be something worthwhile sharing about.
@pindac let’s just call it a day. Your original response to my post and your subsequent response are hard to get my head around; as much as I would appreciate a response from the seller, knowing who to contact here in the states is comforting and of all the things for me to be upset about this won’t be one of them
@tekaudiospecialties1 @jackd thanks for the response. It will be a couple of weeks before i get to the lakehouse again but when i do i will follow your instructions. If this does not fix things then I will be back in touch
Again, many thanks to all of u have replied to this post