My experience with The Music Room

@eurorack That was an unfortunate situation with your cd player.  I doubt they knew the unit was inoperable as something could have happened while it was in transit to you.  Mail services don’t always handle our electronics with care.  You would have been good to go if you returned it within your return window.  I know issues arise with electronics, buying new houses or cars.  What’s important to me is, how does the Hifi dealer, home builder or car dealer handle my warranty issue.  TMR will take care of you within the warranty window.  That’s all I can ask for as they have no control over something that stops working unless they knew it before selling it. Kinda hard to prove they knew?

I bought a Cyrus i7XR from TMR in the fall.   It was steeply discounted as Cyrus discontinued it.  Because of their return policy I decided to try it for a second system.   Turned out to be a great amp , service was great too

I have both bought and sold from/to them several times.  Each transaction has been trouble free. I couldn’t have expected or asked for more.

Last week, I purchased a Clearaudio Double Matrix Pro Sonic record cleaning machine from TMR. It was an open box unit that appears top have never been used. It was discounted very well and I used $200.00 of my rewards points. Shipping via Fed-X was fast and uneventful. Another satisfied purchase for me to chock up with TMR.

Quite often, 'open-box' items were unsealed just so they can sell it below the list price, as some vendors/manufacturers will not let retailers sell their new gear for under that. Once the box has been unsealed, it is no longer 'new' and the retailer can sell for a better price.