Poor Customer Service

Some very good tips here. Love the ’tester’ pre-purchase question
idea!

My best experiences have been with:

Innuos- based in UK/Portugal but always same day responses. Nice job boys!

Pass Labs- Kent will pick up the phone after 1-2 rings ready to give
you intelligent, educated suggestions. Nelson Pass replies to all emails.

My friend Vlad at Audio Mirror. Works another full time job and assembles, upgrades and ships his products. And returns calls in the eves. Talk about a one man show! I love supporting him.

I love when companies like Bryston offer some items with lifetime warranties. 
Sanders Sound- Lifetime Warranty

I say this to all professional reviewers:
In every opening paragraph review always include the length of warranty and whether it is transfers to future owners please!
By putting in the fine print at the end of a review you are saying
"Warranties Do not Matter’.

that's the problem when you but never heard of equipment just to save some money hopefully you won't do that again stick with the name brands.

When I was upgrading my phono amp couple of years ago I wanted further information about the van den Hul 'The Grail SB'.  So I phoned the company.  AJ himself answered the call and answered all the questions I had.
I bought the piece.  It is wonderful.  And so is AJ and his company.

@three_easy_payments
”

You may recall the guy in another country whose speakers were dropped off at a station and he was supposed to drive hours away to pick them up. A forum member instructed him to "Use American ingenuity". "Do you want them or not?" he says. "Just go pick them up, and suck it up." The guy paid for direct delivery to his house.

Or another guy that didn’t get his speaker grills after months of waiting. A member’s response, "why would you possibly want grills anyway?"

Tekton if I recall correctly ?

I own both REL and Aurender, always received timely support from them.