Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.
This may help I also went to the Quboz Q&A section and the page link to cancel comes up with an ERROR 404 notice. Funny that. What I could gather is that the billing will continue until the end of the month despite canceling it now, which is strange as under the Q&A section, it states that once you cancel on your end it will take 48 hrs to finalize. Good luck on getting it done. All the best, |
@aniwolfe the search is simply terrible. Trying to find a song from an artist is impossible (possible with a lot of MY work). Recommendations are lame. It would error out during playback one out of 5 times, dropping the connection on my 100+ Megabit connection. Selection for some bands I like were very poor/0. (70s, 80s. not obscure, but "one-hit" kind) The stuff that works would work on any streaming service, nothing to get excited about. Still, I would have kept it if the playback would been pleasant but it just wasn't. |
@nonoise so two weeks ago, I did just that. And it did say it was to expire by 01/16. - I wouldn't be charged. But they say now that there is no record of it! |
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