2. misc-audio
  3. 182160-166623

Qobuz hell

Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.

 

I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.

grislybutter
audioman58's avatar
audioman58
4,180 posts
 

When you pay it’s by the month once you stop it it will go to the calendar day your started .

grislybutter OP
3,125 posts
 

@lalitk 

how do you contact them, via email or chat?

lalitk's avatar
lalitk
5,560 posts
 

@grislybutter

Try this email, support-help@qobuz.com

If you don’t get a response, try these steps to permanently delete your account.

https://intercom-help.eu/qobuz/en/articles/10174-how-do-i-delete-my-account

grislybutter OP
3,125 posts
 

thanks @lalitk 

ltmandella's avatar
ltmandella
161 posts
 

I had a different dissatisfaction with QOBUZ which caused me to cancel.  The cancellation worked fine for me.

I wonder, could you have been close in time to the start of a new month's subscription, and there is some time difference issue considering QOBUZ is an international organization?

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