Looks like there is a glitch in their system, in any case; hope you get a resolve soon. They have been very responsive to my queries, typically within 48-72 hours.
Qobuz hell
Ending a subscription with qobuz turned out to be hell. I did it two weeks ago only to find out that my account is still active and I am still being charged. I contacted qobuz yesterday and the first response was from a bot saying at 9AM they will be back online tomorrow. Which is actually today, so when I got online to figure out what happened, I received the rudest, most useless responses and then ending the chat by the agent. So as of now, I am unable to cancel my subscription - I don't want to use it, pay for it etc. I found it mediocre anyway.
I have no doubt I will spend many hours trying to cancel it in the coming days and get horrible treatment.
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- 70 posts total
Try this email, support-help@qobuz.com If you don’t get a response, try these steps to permanently delete your account. https://intercom-help.eu/qobuz/en/articles/10174-how-do-i-delete-my-account |
- 70 posts total