Quboz/Aurender Issue



Looking for insights and a solution to a most perplexing issue that seems to have arisen as the result of a recent software update with my Aurender N10. I have been streaming Quboz through the Aurender with no issues for quite some time now, but since the software update I now have to log in to Quboz every time I open the Conductor app (previously, the Quboz app was always visible and operational). That is no big deal, but the real problem is that I am getting only thirty second snippets of any track I try to play.

For added context, I am able to use the Quboz app on my iPhone through the system and the tracks play as they should, but so far, I have not been able to find a solution to playing full tracks on Qubox through the Aurender.

If anyone has any suggestions, let me know, please and thanks.


128x128waltersalas

Same is happening to me. Aurender support promptly explained they are working on it and will have a fix shortly. Happily I did store a couple thousands on it’s internal storage. I haven’t had a reason to use them before this... or God forbid, I would have to get up every 45 minutes and change a disk. What a horrible idea... wow, I'm getting lazy.

Glad to hear that they are working on it so I can stop pointless troubleshooting. Thanks!

Cleeds

 

First let me say that I am glad that the Bryston BDP3 is working for you, and that you are enjoying music with it.  My experience with the BDP3 was the opposite.  It sounded great but I had so many technical issues that I sold for considerably less, but I now use a Melco N100, with which I couldn't be happier.  I also added a CA streamer which I basically use for Internet Radio, AirPlay and Chromecast.

  I had to use Bryston CS a lot, and it's also a one man show (Chris Rice).  If he is busy or on vacation, you are SOL.  I would estimate that the BDP worked about 50% of the time that I wanted to use it.  It was such an exercise in frustration that I went back to using CDs most of the time.  The Manic Moose site is a bad joke.  Why can't Bryston do a dedicated app like the competition?  Third party apps were an improvement but still there were many issues.

 

  I was also stupid enough to buy their "factory refreshed" Optical Player.  It rarely made its way through a disc.  When I sent it to Bryston at my expense, it was returned in a completely unchanged state.  I gave up after 2 tries and over $100 In shipping 

It's interesting how experiences with products such as Aurender and Bryston streamers can be so different, @mahler123. I suspect the explanation is similar to how users report different experiences with computers; after all, a streamer is just a computer. I'm a Windows and Linux user who expects to be able to resolve software problems myself, so the Linux-based Bryston suits me well. But some people prefer relatively closed systems, such as Apple products. For them, there's Aurender.

But my biggest complaint with Aurender was support. It's annoying to get tech "support" instructions that includes remedies they've aleady been told have been tried and failed. You just can't make people care and that was my experience with Aurender, again and again.

Audio is a hobby for me so it should be fun. I don't mind dealing with some issues - after all, I have tube components and play LPs - but problems should not be chronic. That's why I dumped the Aurender.

I've owned Bryston gear for decades. Support has always been first class.