QYRE QB9 DSD no output


Hello! I'm in need of some desperate help. I hope I don't ramble on but im trying to provide the most information I have.

 

Setup: 2014 Mac mini running Monterey using ROON ...connected via USB to AYRE DSD.

 

Initial problem started a few months back. I started getting a static output through my speakers but eventually it would play fine. This took maybe 10min or so.

 

Eventually it stopped working all together. I run a tube pre amp and thought maybe I had a bad tube or something. Turned everything off...disconnected all cables and reconnected them, then turned everything back on. No Luck

 

The AYRE will display 44 when music is playing from ROON but no output. 

 

Tried swapping USB cable from Mac to DAC. No Luck.

 

Swapped out preamps. No luck.

 

My turntable plays fine through both preamps.

 

Tried to play just from iTunes to take ROON out of the equation. No luck.

 

Tried connecting to my laptop to take the Mac mini  out of the equation. No luck.

 

Possible the output on the DAC is bad?

 

Thanks in advance.

chazzy12

@chazzy12 ,

 When you contact Ayre you might also ask if the repairs would be included with the cost of upgrade.  This is very likely, as the upgrade includes a board replacement and they typically go through and check out the whole component with any service.  Good luck!