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Talking about service!

My 20 month old Soundsmith Voice started miss-tracking. With the naked eye the stylus looked...odd. Viewed under magnification, the cantilever had twisted in it's fitting so that the stylus was pointed at the right channel. I mailed this picture to Soundsmith. Peter Ledermann wrote me back telling me to call him which I did. He told me to ship the cartridge back and leave a message on the box, "For Peter's Immediate Attention!" I got the repaired cartridge back IN FIVE DAYS and with no charge even though the cartridge was 8 months off warranty. Thank you Soundsmith!

128x128mijostyn
jond's avatar
jond
5,880 posts
 

@mijostyn It's super easy once you upload a pic to Imgur just copy/paste it right into the chat box.

fuzztone's avatar
fuzztone
5,634 posts
 

That's the way...
That's the way it oughtta be

past's avatar
past
28 posts
 

A quality person who runs a tight ship. Great to know he beat the covid!

 

dinov's avatar
dinov
845 posts
 

I have hear a lot of good things about Peter and Soundsmith! This just sealed the deal for me. I’m using them for my next cartridge overhaul. 

mammothguy54's avatar
mammothguy54
951 posts
 

It was a choice between a Hana Umami Red and a SoundSmith Sussurro Mk II ES.  I chose the SoundSmith for all of the reasons cited above.  Peter Lederman called me back (after having left a message about a technical question), which I found to be outstanding in its' own right.  Anyone else at SoundSmith could have called me back with an answer, but it was Peter Lederman himself that returned the call.  I was impressed.  I am also impressed with the sonic qualities of the Sussurro Mk II cartridge.  An added benefit is that I am supporting an American company as well as a truly class-act human being.

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