Talking about service!
My 20 month old Soundsmith Voice started miss-tracking. With the naked eye the stylus looked...odd. Viewed under magnification, the cantilever had twisted in it's fitting so that the stylus was pointed at the right channel. I mailed this picture to Soundsmith. Peter Ledermann wrote me back telling me to call him which I did. He told me to ship the cartridge back and leave a message on the box, "For Peter's Immediate Attention!" I got the repaired cartridge back IN FIVE DAYS and with no charge even though the cartridge was 8 months off warranty. Thank you Soundsmith!
@jond THANX! How did you do that? That is the point exactly @lewm. You can break off styluses and snap cantilevers but you should not be able to do this. Peter did not tell me what the problem was but obviously there was a construction error. M question is, what force caused it to twist? There was no accident. I suspect that putting the stylus down at the beginning of the record on the lip which is slopped did it. |
@mijostyn It's super easy once you upload a pic to Imgur just copy/paste it right into the chat box. |
