Ish, if he sent the unit back to TRL twice already he must have been in some communication with them. Now whether or not he has been in communication lately I do not know. As I said in a previous post maybe he is just frustrated to the point where he doesn't feel it is worth it. Does he have just cause to feel that way? It appears from his side of the story that is the case. However, as you noted and I agree, that is just one side of it.
You stated in a previous thread the other party is not able to respond. How is it they are not able to respond? Its pretty easy to register and post comments here. So why doesn't the other party state their side of the story? You seem to be pretty close to TRL (even have Paul pictured with your amps on your system page) so maybe you should encourage them to contribute their version of the events. Of course the other party doesn't have to explain their side if they don't want to, which makes it a bit unfair to attack someone who is just stating their experience.
You think TRL is the only manufacturer to come under criticism on these forums? Seems like it happens weekly and in some cases with some well known manufacturers wearing the target. No one has a 100% satisfied customer base. I don't see why one person's criticism has caused this much bickering and threads/posts to be deleted.