Brimac et al,
Great post, and well thought out.
"Seems to me you could do a whole lot better selling services a la carte to shoppers who need them. Bundling the service with the product is a solution for some, but it's patently obvious that, for the majority, they would prefer a choice."
Yes, as stated previously, money IS an object, and since this is a luxury item, pricing would seem to take precidence. I don't blame anyone who looks for a great value, bargain. The issue at hand could also be that, people trade, seek new gear for what reasons? Are they unhappy because of what they perceive to be inferior performance? I asked the question about us being dillatantes, which TVAD answered honestly, 'yes'. I know I am, and have been since the middle '70's.
The flaw, if we can call it that, in the industry is, that MOST of the customers ARE hobbyists, therefore look to trade up, across, down etc perpetually. It's FUN to open a box with our latest toy inside.
Someone said to a friend of mine, "If you're in this business to sell to hobbyists, you will lose your *ss." You need to sell to 'customers' who want luxury goods.
The only problem there is, that those customers seem to be a small percentage of the market, which perpetuates the price/margin debate.
I only asked this because I wonder what everyone thinks. I don't have a store, so I am, while not ambivalent, not affected. I do empathise and sypathise with BM dealers these days.
Thanks for a great answer.
Larry