I used to have the same problem with Micheal Percy; he is really slow and communication with him is frustrating. Because of this, I switched over to the Parts Connection - they have a great staff and when you call them, someone actually picks up the phone and talks to you. They are in Canada and I am in Texas, but shipping is always first rate and quick.
http://www.partsconnexion.com/
http://www.partsconnexion.com/