I have no interest in getting into an argument - we can define "reference quality" however you would like (for example - truest to live event, ability to get up and walk around the band members in the re-created soundstage) but that goal, in my opinion, is difficult to do without the assistance of a professional with years of training and a library of experiences to call upon. Of this, you will not change my mind.
And, I believe there is great hifi at all price points. Big dollar items don't necessarily translate into better fidelity.
I disagree, wholeheartedly, that a dealer is limited to the product he carries or will only make recommendations based solely on the products that he or she sells. We routinely custom order products that may not be in high demand for the sake of meeting a particular customer's needs. With 20+ years in the business and friends at almost all manufacturing companies - a piece is usually just a phone call away.
Plus, in my own experience, I have spent, on average, probably no less than 1 full day a week (4 days per month) for the past 22+ years in actual "classroom" training - CEDIA, PARA, Meridian, Lucasfilms, Dolby Labs, ISF, Denon, Marantz, Rotel, B&W, Verity, Nagra, Harman, Audyssey, room acoustics, advanced theater design, and on and on.
Plus, as I've walked into customer homes, boats, and planes over that time, the customer's systems have been comprised of all different types of electronics and speakers and dealers learn fairly quickly what pairs best to create that sought after synergy.
I've had experience with products from companies that I have never sold but still understand how to achieve great results with those products. And, I have experience with products that are no longer available which I can recommend that a customer be on the lookout for should one show up on audiogon or ebay. Our goal never changes - it is always customer focused.
How many consumers have that type of training or knowledge base?
Finally, for the most part, our customers are not electronics hobbyists and are not prone to flipping - the hobbyist is different than someone who hires a professional to recommend or assemble a system based on the client's musical tastes (whatever flavor they choose) for the enjoyment of music. There is always a goal in mind with a finite ending. Sure, new technologies may warrant a future upgrade or component replacement but for the most part the system stays relatively intact - which, by the way, also allows clients to discern when a new component or cable is actually increasing or decreasing the fidelity.
We're music lovers first and foremost and that is why we spend the time and money on better electronics. We prefer that our clients stay focused on the music and not the equipment. The equipment is only a conduit to the music. Once the system is in place we direct them to spend their money on music and media.
How passionate are we about our customers? We operate by appt. only on a one-to-one basis 24/7 - 365.
Respectfully,
Burt
Seattle Hi-Fi