What happened to Welborne Labs?


Back in June, I ordered over $100 worth of quality hook up wire, and still haven't received it yet. I've just learned there are many more just like me.

Has anyone had any luck getting a resolution? They don't return my emails, and PayPal says my situation doesn't qualify for a claim, at this point. Any words of encouragement, other than the obvious don't do any more business with them?
Ag insider logo xs@2xislandmandan
Islandmandan, unfortunately Ron Welborne vanished from the scene several years ago. If you do a web search on Welborne Labs you'll probably see many red flags. It's a pity, but if it cost you $100 instead of thousands as it did for some, you might consider yourself lucky. My sympathy nonetheless.
I too had issues, I ordered a power supply for my Squeeze Box Touch, waited and waited, e-mailed them, finally got a responce that it was being built and would have it in a week(really sorry for the delay they said) then nothing, no responce to e-mails after that. I just disputed it with my CC company. I did do a BBB search on the Stillwater BBB site and they rated a flat "F".I did the BBB search after all this so my bad!
Islandmandan, have you phone PayPal and spoke to a representative in person?
I bought the same power supply for my SB Touch during a sale Welboune Labs had in late May. It took a long time and a number of emails before it was built (waiting on parts?) and shipped, but I did receive it. I was a little frustrated with the delays and mediocre communication, but the final product performs as well as I had hoped.
Rick