Great service from Mark Levinson and Madrigal

You can count me in

It is great to hear things like this! Hats off to Mark Levinson and Madrigal. It is unfortunate however that there are manufacturers, designers and dealers who get big heads after some basking in the limelight. It is only responsible actions such as the high quality customer service at Madrigal that gains the respect of we the buying public. A piece of gear, manufacturer or dealer is worth nothing to me if there is no support after the sale. The reason a manufacturer like Madrigal or a dealer like Galen Carol has been around for so long is that they are truly good people who treat all their customers as human beings, just not an entry in their business ledger. The "get rich quick" bunch just don't get it.

I agree too Sgr. I've purchased 3 USED Levinson components in the last 2-3 years, and Todd Sutherland, Customer Service Rep. at Madrigal quickly got them registered to me for remaing warranty purposes. I really appreciated that and my hat's off to Madrigal for such service. Cheers. Craig

Count me in also - they still service (and upgraded) my relatively ancient 20.6 mono's to this day. The folks at Madrigal Labs continue to offer support and service through my dealer even though he has long since stopped selling Levinson gear.

I'm impressed, that so many agree with the quailty of customer service from Mark Levinson and Madrigal. No one seems to disagree. Thank you all for sharing your experience, you help us all. Bravo, Mark Levinson and Madrigal.