2. amps-preamps
  3. 1041630289

Pass Labs Service

Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz
tok20000's avatar
tok20000
608 posts
 
LMAO

:-)

KF
unsound
7,315 posts
 
Thanks for sharing, you help us all. Kudos, Pass!
aaronm's avatar
aaronm
99 posts
 
I say it everytime I get a chance. Pass Labs and their personnel are the best in the business. Peter Perkins and Wayne Colburn are top notch characters.
As for a CD player from Pass. It isn't necessary, find a D1 D/A converter. I have owned the 777es, SCD1,and now the 9000es. I have used all of them as a transport with a Pass Labs D1 and have been very satisfied vs all others I have had in the system. This would include the Meridian, EMC-1 mk1 and 2, and the Audionote. If you really like Pass Labs gear, the D1 is worth searching out. Best Regards, Aaron M
foreverhifi
229 posts
 

YEP. Peter at Pass is the man! He sent me replacment nobs for free for my Pass Aleph L. No questions asked. That's service. PASS LABS RULES THE WORLD OF SOLID STATE!
nealhood
199 posts
 
Looks like Pass rules in customer service. And, maybe in sound too - just love my aleph 30.
More to discover