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Pass Labs Service

Needed to let everyone know my experience in dealing with Pass Labs, frankly they WOWed me!!! Fastist replies to emails from everyone there. Answered my quesitons in detail and not just blowing me off with a short reply. When I won the X-1 at auction here a few weeks back I wanted a shorter connecting cord from the pre to the power supply (it came with a 6' cord). Peter at Pass said no problem, email me your address. Two days later at my door step was another cord, no charge for the cord or shipping. When I asked Peter about a CD player from Pass, he told me not to hold my breath. Oh well, got the X-250, got the X-1 what's not to like, life is great.

Now on to a CD player to replace my SOny SCD-777ES.

Pass Labs, gotta love them!!!
bigkidz
nrchy's avatar
nrchy
2,125 posts
 
I was just in the market for a new amp, and I narrowed it down to two. One being the Pass Labs X 250. I went with the other because I got a great deal on an amp that should be as good or better. I know the other company is good about service, but it's good to know Pass Labs is no slouch either.
Who knows, I might change my mind soon and go for the X 250. I've been happy with my Aleph Ono phono stage.
This thread makes it that much easier to consider buying Pass Labs next time.
bigkidz OP
3,444 posts
 
Hey Tok2000, I was offered a great deal on a EMC-1 w/o the upgrade and they guy will drive to my home and deliver it in person on Xmas!!!

Will try the Ayre.
tok20000's avatar
tok20000
608 posts
 
LMAO

:-)

KF
unsound
7,364 posts
 
Thanks for sharing, you help us all. Kudos, Pass!
aaronm's avatar
aaronm
99 posts
 
I say it everytime I get a chance. Pass Labs and their personnel are the best in the business. Peter Perkins and Wayne Colburn are top notch characters.
As for a CD player from Pass. It isn't necessary, find a D1 D/A converter. I have owned the 777es, SCD1,and now the 9000es. I have used all of them as a transport with a Pass Labs D1 and have been very satisfied vs all others I have had in the system. This would include the Meridian, EMC-1 mk1 and 2, and the Audionote. If you really like Pass Labs gear, the D1 is worth searching out. Best Regards, Aaron M
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