What companies have gone above and beyond?

EAD: Enlightened Audio Designs also just came through for me bigtime; this must be *my week* for vendor support! I have a failed handheld remote that came with a player I bought new (a demo) from a dealer back in February, but this product was actually discontinued about 2 years ago. Since then, EAD was acquired by Alpha Digital Technology sub. of Tara Labs. I called their warranty repair subcontractor (Boelen) & was told that they wouldn't even try to repair a remote, so I figured it was a lost cause. But then I called Alpha/EAD & a very pleasant lady named Debbie agreed to search the facility for a replacement remote. Only a few hours later she called me back with news that she had just found a replacement remote for me, & would be shipping it to me asap. No proof of purchase receipt was required, no difficulties whatsoever, just good old fasioned service the way it was really meant to be. Of course I am highly gratified with the great response & fantastic service received from this manufacturer.

Madrigal (specifically Proceed and Mark Levinson) as well as Halcro

Matt
http://members.rogers.com/mzn50/

Innersound - Roger Sanders customer service is something that all electronics manufactureres should aspire to!

Jeff Rowland has really been great with questions, repair, etc. in my experience. I have called and had discussions with Jeff and then hung up the phone and thought" Duh, that was Jeff Rowland"! Sometimes i can be such a blond.

I dont know if its been mentioned yet but AXIOM audio takes my vote. i havent bought any of their speakers yet although i plan on it and i have asked for a few things and they were very helpfull and a real pleasure to deal with. Buying things from people like them is always a pleasure.