Anyone ever have claims for damage with UPS?

I second everything written about FedEx Ground, esp. the comment of Jax2. A couple of years ago I recommended this service but NO MORE! They have lost shipments (twice so far), broken items double-boxed in original factory packaging (PSB Image 5T speakers, woofer magnets shorn off the back and banging around the inside of the cabinet, cabinets damaged too), and made the claims process impossible. However, as Jax2 and others said, persevere. I have so far been paid for a lost shipment and two other items that were damaged. Two other claims are still pending and I don't know what they will do. The company seemed to be better a year ago than it is now. Use air services for anything fragile or irreplaceable. Better yet, drive to pick it up yourself, a lesson I learned w/a turntable. Last year, I drove to upper New York to pick up an LP-12, the seller drove down from Maine, we met at a restaurant at near the equidistant point.
Good luck, keep bugging them, hope you took pictures of the boxes and all damage.

My 2 cents: Shipped a Carver tuner that was damaged in transit by UPS. Would have to look back at my records but it took almost two months of phone tag (I am out of town frequently due to work); which was very difficult to accomplish. I had to furnish all kinds of info. ie. cost new, cost used, cost to replace, etc.... and on and on. They eventually paid the insurance price to the buyer, he came out very well and they still sent the tuner back to me? Would advise patience and persistence, and keep all copies of everything. Best, Charlie

WOW,, this is a sensitive subject,, so i will try and keep myself in check!
Fed X ground WILL smash your box, UPS is better, but still not great, however, THE MAIN problem with shipping is HORRID packing, i have bought too many items to count online, and spent countless thousands of dollars. Learn from my lesson, DO NOT BUY FROM A SHIPPER THAT WILL NOT PACK PER YOUR SPECIFICATIONS!
Factory packaging is almost always insufficient, and most morons that ship, wrap some bubble wrap around a cd player, wrap cardboard around it, add liberal tape and call it good!
(yes, literally)
I read one thread here that thought peanuts should be sufficient peanuts are FOOD ;-)
PLEASE remember to use multiple layers of cardboard, styrofoam works MUCH better than bubble wrap, and you can buy sheets of it at any Home Depot type place. For heavy amps etc, use at LEAST 4 inches of solid foam on ALL sides.

PLEEEEEEEEEAAASSSSSSSSE???????????
Happy shipping ;-)

In 2-years of running my small business I have shipped approximately 1500 boxes with UPS and had only 2 claims. I double box everything and never had a single claim when I pack properly. Both claims were on items not packed correctly by me. I was paid on one and not on the other. UPS ships millions of boxes every day and marking "Fragile" or "Handle with Care" is meaningless as they do not read what is on the box. Their people are paid to move quantities of boxes and not slow down to read labels. I never ship large speakers with them as there is no way to pack them properly. All large speakers should go by Truck and be palletized for safety. It is more expensive by truck but they typically arrive in much better shape. UPS will do their job if you do yours and pack correctly is my input. Double box everything with 2 inches of packing around the inner box. Do not ever ship units with tubes installed unless that is how the manufacturer ships them in the first place. If you follow those simple rules UPS will be a very good experience. If not, you will have lots of problems with trying to collect insurance. Wally

If you know that you packed it correctly, submited all the required paperwork, and they still deny your claim, take them to small claims court. Small claims court is a hassle for them and if they don't show up you could win by default.

In the past I have shipped stats via air. Recently when I needed to ship an item, I was told since 9/11 that I could not use air freight at all. I next went to Bax Global and was told that they will only accept shipments that are from business to business. They will not take shipments from an individual.

Good luck with your case.