What do you like about your "favorite" retailer?

#1 must be 100% honest

Honesty is the number one quality, absolutely. In addition, the people at my favorite dealer have a strong enthusiasm for this hobby, and enjoy trying out new products and auditioning them with their customers. Over the years I've also become friends with the folks who work there. If they carry a piece I want, I'll buy it from them because I like to give business to my friends.

They give me sodas. Also, they happen to be wonderful people whom I greatly their company. (Friendly atmosphere/very fair prices/home trial-outs and absolutely no pressure to buy whatsoever. I do try to purchase/and support local dealers as much as possible.

This is pretty ez,, most people treat you with so much dissrespect.
If you go into a place like Sounds Like Music in Scottsdale, AZ you will see the true difference,
They have 1000s of cd's on the wall for you to use as you wish, if you want to hear something they dont have,, they go to the store and buy a copy!
I was actually sitting there and a sales associate walked in, THEY ACTUALLY APPOLOGIZED for barging in and shut the door!
Places like this just understand.

All my favs encourage you to listen long without them in the room.
OTOH, all the ones that make me cringe watch you while you listen and periodically chirp in their evaluation of the products in use. Very annoying...
Cheers, Spencer