2. misc-audio
  3. 1423694520

How Pathetic is Welborne Labs?

You would never believe this story. Welborne Labs sent me someone elses power supply in error. I advise welborne, they send me a return label. I ship back the power supply. I get a phone call from the person who received MY power supply from Welborne. Welborne sent them my personal info in the form of a shipping label for us to swap power supplies! Its a swap meet! AMAZING! so, I send them mine, they never send me theirs cause this 'guy' calls them and says he will send me his (cant make this up). Well, he is snowed in so he has not been able to get to a post office (and this is my problem because welborne labs is PATHETIC). Great promo for Channel Island Audio. Get your power supplies from them.
128x128cerrot
adamand
3 posts
 
Seems like Welborne is still having issues... I ordered a PS on 3/26 and still haven't received it.They claim they've shipped it and it was returned (although the address was correct, they could not provide a tracking # or even the method of shipping). Asked for an ETA numerous times. Finally filed a claim with my CC company. Its a bummer that WL can't get their act together.
adamand
3 posts
 
So an update to my post... WL finally shipped the item (50 days after ordering) and it works as it should.... it made a positive change to my headphone amp. Hard to be mad :)

Just wish they could step up their game a little. Their products are a good value.
rocl444
5 posts
 
I ordered a week before Adamand and heard nothing for a month. I sent 2 emails in a week and got no reply. I contacted Paypal and opened a dispute. After 2wks Paypal and I had still heard nothing so I escalated it to a claim. Paypal still got no reply so they accepted my claim and reimbursed me 2 days ago.I am both relieved and annoyed.

I wish I had a great LPSU at the price they offered, but will now get one from HD-Plex who I think I can trust and and will give more options.
philefreak
423 posts
 
This is nothing new. Welborne has been known (from those who have dealt with them) for poor service and bad business practices for years now. Just don't do business with them. This thread should help some other unsuspecting potential victim. Keep it going so it will be up a while.
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islandmandan
1,260 posts
 
A few years ago, I ordered over $100 worth of hook-up wire from them. They took my money, and made some excuses for a while, and then I never heard from them again.

In my mind, that makes them no better than a thief.

Dan
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