Parasound halo JC2 what a joke

Wow, looks like this has turned into Parasound bashing thread. Agreed with Dragon1952. Not just because I own Parasound and been happy with the product, but because this can happen to may a high end and boutique firms. Lets not forget the recent loudspeaker threads that got deleted because of bashing. Search this threads and you will find tons of threads like this.
If I were in OP's shoes, I am sure I would feel the same. I hope the OP reaches out to Richard Schram and try to work it out. Good luck!

...and as far as CS, not too many companies will you get a direct response from the owner himself, and promptly I might add.

"Keep in mind that the Parasound is a mass produced product made in Taiwan"

Assembled in Taiwan would be more accurate.

And so what? They come with a five year warranty, they sound amazing(Halo anyway), they look exceptionally good, and the president stands behind the products like no "mass market" brand I've ever seen. The OP was upset because the repair facility put a scratch on his amp mostly, but he seems to get upset easily as he now accuses the president of something too.

If one can spend $10-15,000 on amps, more power to you. Recently in another forum a Parasound owner said he's upgrading to some super expensive brand because "after a while, you just want to move on to something better". Good for him, but whatever improvement he'll get over a high bias Class A with MOSFET/JFETs input/output stages design that the Halos offer will be subtle in most cases.

But it's his money, he can do what he wants with it. Bashing Parasound because one button came off, and is made in Taiwan is silly, however. If there were a rash of buttons falling off, then you'd have something.

Sh$t happens all the time, even with more expensive companies. And more often than one might think.

Owners just don't like to report it here, because of the resell value of their pieces. Now, to suggest enthusiastically "not to buy any more Parasound stuff!" is plain childish.

Having said that, it's very interesting to know Parasound's side of the story.