"If you can take the speaker apart, why did not you order the C1 woofer and replace the OEM woofer yourself? It is cheaper that way."
An OEM C1 woofer?
I did take the speaker apart. I pulled the driver myself and enquired about the repair as no one I know carries this exclusive driver.
The original owner is digging up the original receipt so it's possible to get some compensation from Dynaudio.
I've never had a driver failure and I've been doing this for 44 years. I was pretty amazed that the Dynaudio driver died without a clear cause such as miswire or runaway volume control.
My experience in the past with performance audio company's customer service is that they'll bend over backwards to make things right. I had blown up a Nuforce amp a few years ago. They took my amp, replaced the board the same day and charged me nothing even though it was entirely my fault. The same day!
We'll see how this turns out.
An OEM C1 woofer?
I did take the speaker apart. I pulled the driver myself and enquired about the repair as no one I know carries this exclusive driver.
The original owner is digging up the original receipt so it's possible to get some compensation from Dynaudio.
I've never had a driver failure and I've been doing this for 44 years. I was pretty amazed that the Dynaudio driver died without a clear cause such as miswire or runaway volume control.
My experience in the past with performance audio company's customer service is that they'll bend over backwards to make things right. I had blown up a Nuforce amp a few years ago. They took my amp, replaced the board the same day and charged me nothing even though it was entirely my fault. The same day!
We'll see how this turns out.