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  3. 119653-18573

KUDOS to Music Direct

I recently purchased a demo piece of equipment from Music Direct. They quickly shipped it out and I received it without shipping damage.
I hooked it up and started it up and all was good until I went to use the remote. It wouldn't work.
I opened it up to check the batteries. They were horribly corroded and had leaked out.
The next day I put in a call to customer service and explained the situation. Without question they immediately ordered a replacement and apologized for the inconvenience. 
Now that is what I call Customer Service.
Having had bad experiences in the past with other companies, it was refreshing to be treated as a valued customer.
Kudos to Music Direct. They deserve recognition.
jadedavid
sfar's avatar
sfar
1,756 posts
 
I had a similar experience with Music Direct. I ordered a refurbished Peachtree Decco and when it arrived the right channel was stone dead. After trying the usual diagnostics I called customer service.

With no questions asked they shipped another unit and asked me to ship back the original one when the replacement arrived and I determined it was working properly. 

When it did arrive I saw that it was a new unit, not a refurb, called customer service again and was told, "Oh, we didn't have any more refurbished ones so we sent a new one."
ebm
9,311 posts
 
A good co should always do this.
winoguy17
1,089 posts
 
Ive had nothing but good service from them thru the years, plus their annual catalog is gorgeous.

nonoise's avatar
nonoise
10,618 posts
 
I've down fine by them.
jedinite24's avatar
jedinite24
1,503 posts
 
My experiences with Music Direct have been great so far. With CDs and LPs there was never any kind of a problem. Everything was packaged well and shipped quickly.

Recently I bought their store demo Elac Debut B6 speakers and they were almost new. They shipped them fast via FedEx in the factory box. The speakers work with no problems and when I called Music Direct for some questions on the speakers Adrian one of their reps was really cool to me. Answered all my questions and was pleasant. I'd definitely buy a store demo from them again.
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