This was a response i got,the issue is a known issue.
To all the Ortofon cheerleaders,go to@%@%@%
Hi Steve
Yours went out before we knew the issue.
We've had it on 2 bronze and one black.
as soon as we get the cartridge body back with
receipt and confirm its condition, we will send out a
new body. We've seen it before! That's why we've no
hesitation regarding the problem and solution needed.
Even though you're not the original purchaser. If your
story was that the needle was bent in half that would be hard
pressed to be covered.
Yes Ortofon is not wise enough to "authorize", one
of the largest needle suppliers. In time they will learn
as their sales plummet. Their response to you should be
well it wasn't purchased from an authorized dealer but
yes we are aware we made a major defect on some of
our very overpriced high end cartridges so we will take
care of you "just this one time".
They are factory "firsts" (or so Orto thought when they
left the factory). I am not aware that Orto or any other
cartridge brand lets "seconds" out the door
To all the Ortofon cheerleaders,go to@%@%@%
Hi Steve
Yours went out before we knew the issue.
We've had it on 2 bronze and one black.
as soon as we get the cartridge body back with
receipt and confirm its condition, we will send out a
new body. We've seen it before! That's why we've no
hesitation regarding the problem and solution needed.
Even though you're not the original purchaser. If your
story was that the needle was bent in half that would be hard
pressed to be covered.
Yes Ortofon is not wise enough to "authorize", one
of the largest needle suppliers. In time they will learn
as their sales plummet. Their response to you should be
well it wasn't purchased from an authorized dealer but
yes we are aware we made a major defect on some of
our very overpriced high end cartridges so we will take
care of you "just this one time".
They are factory "firsts" (or so Orto thought when they
left the factory). I am not aware that Orto or any other
cartridge brand lets "seconds" out the door