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Questionable service at Soundsmith

I sent my Benz Micro for a re-tipping.  After they received my cartridge I get an email on how to check status of the job.  Their website tells you retipping takes 8 - 14 weeks.  Well that came and went, I did not hear anything.  I checked the status now and then, nada.  I started to worry because it's been about a year now.  Finally, I decided to give them a call and find out what is going on.  In my mind, I'm thinking, have they lost my cartridge?  Did they misplace it?  What?  I couldn't get through, goes straight to voicemail every time.  So I decided to email an address I got from their website to ask for help.  I got a response that it will be done soon, they are really back logged.  An hour later, I get another email from another person saying it was done and ready to ship.  What?!  Did they just do a rush job on my cartridge?  Because I started to complain?  That they've had my cartridge laying around for about a year!  And here's the kicker, please pay $450 for the retipping.  Nice.  
rviloria
retipper
61 posts
 
Dear Inna;

I am sorry if I offended you - since someone before my response posted knowledge about some personal challenges, especially as it related to the thread, I did not feel out of line posting some short details. Maybe you didn't like my poetry either.

At times, it is hard to know what will be or not be "of interest" or considered offensive on an open forum. I will gladly revert to my prior position of not posting here ever again, as that is the safest thing to do. I stopped posting here 5 years ago for similar reasons.

Again, sorry to offend.

Peter Ledermann / Soundsmith
 
wntrmute2's avatar
wntrmute2
188 posts
 
Inna  very nice. WTF did your post add to the discussion? It is merely antagonistic. Some people do develop relationships on these forums. Leave them alone bully.  We now have another expert who is withdrawing his or her expertise.  Maybe YOU know as much as Peter and can share it when the time comes.
acman3
4,271 posts
 
Peter, as you say, it is almost impossible to not offend someone with any comment these days. People want to make everything about THEMSELVES !  Some will be offended you don't post. 😀
Btw, you have 3 of my cartridges; take your time, no worries. 
ml8764ag's avatar
ml8764ag
502 posts
 
Peter, your work and your posts are appreciated. My thoughts are with you and your family.

Inna, your post is despicable. 
azjake's avatar
azjake
285 posts
 
Inna, that was horrible of you to say!
Cold,callous and indifferent!
These people are NOT machines and should be treated with dignity in ANY case!

Perhaps YOU should submit to "retyping" starting with your head!
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