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comcast upgrade

hi guys
this week comcast did an upgrade in our area.to me it was an downgrade.
first thing that happen was my box would not keep 1080 or 720 on the hd stations when the tv was shut down,it woud revert back to 480.after 4hrs with 5 different so called tech people,they decided i needed a new box.
with the new upgrade there is no way to get into the settings to install the pass through which reads resolution the station is transmitting and the box picks up and changes to 1080 or 720.on the hd channels it stays on 1080 now.
ok i can live with that but my big issue is that you now can`t change the setting on the audio to 2channel and disengage dolby 5.1.i run a optical from the cable box into my cary sacd player for audio on movies.my system is not compatable for dolby.
anyone else running into this dilemma
thanks
Al
alpass
alpass OP
174 posts
 
Mapman
you will be able to install 1080i not 1080p.
Al
mapman's avatar
mapman
22,981 posts
 
"you will be able to install 1080i not 1080p"

Cool. How? Does it cost more?
alpass OP
174 posts
 
Mapman
turn on tv,make sure the cable box is off.hit the menu button on the remote,i think it`s twice then hit the zoom button on the remote.the setup wizard will come up on the tv screen.it will walk you through step by step very easy.
if you can`t do let me know with an email and Sunday i will call you and walk you through it
Al
mapman's avatar
mapman
22,981 posts
 
Got it. It worked. Menu button with box off brings up a config menu you can set tv resoultion with. Power button then exits and saves.

Much better! Thanks so much Alpass!

Is this an "undocumented feature".

Typical Comcast. Their whole system is geared to their benefit by default, not the customer's. Its up to the customer figure out what they can. I suspect most people just give up when they have a problem due to common long wait times or long travel distance to the nearest overcrowded service center.

I guess one can switch to a competitor if you want but that can be quite the inconvenience as well.

I think no company I can think of gets my goat as much as Comcast!
darrylhifi
498 posts
 
Every once is awhile double check its still on 1080I sometimes switching sources can send the box back to default, but I have noticed mine will finally default to 1080I , for about 2 months the default was 720p, so take hart Comcast users , sometimes they roll out the new boxes without the firmware signal in your neighborhood set up properly. But they fix it , thanks to competition , Dish , Direct , Verizon....Comcast has to make sure your HD quality is top notch. They dont want to loose your business.
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