2. amps-preamps
  3. 131501-88991

PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!


A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
p59teitel
314 posts
 
All of this from someone who finally admitted he isn’t out a single penny? Why is this thread still up?
Post removed 
aberyclark
1,366 posts
 
My problem is, that Mr. Deal, feels that he has no responsibility because the speakers were repaired under warranty and and I am not out of pocket.


This is just a slam job. Why not mention the warranty in first post. What are you wanting....a national recall? More freebies? Just get over it. Your car manufacturer doesnt go to the extent Kevin did. Just be a grown up. There is something obviously else going on here you are not mentioning or you would not be so angry
p59teitel
314 posts
 
To summarize: a couple caps blew in your gear (but apparently no one else's), Kevin took care of repairs, ML sent you the parts for your speakers (albeit they could have told you where they were located in the speakers and made replacing them easier), and Kevin offered you some nice freebie tubes for your aggravation.  

I'm guessing most of us would call that a favorable outcome.  So who needs the shrink?       
joecasey
484 posts
 
Dear fsonicsmith,

Here is what you said,

"I bet you are not the original owner of those ML's and paid a mere fraction of the $30K you kept spouting about."

I guess, it must be in your nature, to make STUPID assumptions!
I bought the speakers NEW, I am the ORIGINAL owner!
That is why they were repaired by Martin Logan at no charge, Martin Logan warranties are Not transferable.

Too bad you are not mature enough to deal with the issue, trying to discredit me reflects very badly on your level of intelligence.
+1   Only Sonic has a magic formula to proper resource allocation.  GMAB!
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