PrimaLuna Dialogue Premium Preamplifier. DESTROYS SPEAKERS!!



A few months ago, bought TWO of the above mentioned preamps. ( I have 2 stereo systems)
Within 6 weeks of the purchase, the power supply of my speakers burns out!
I purchase and replace the power supply.
Three days later, the second newly replaced power supply is burnt out!
After much investigative work and heartache, I discover that the Pre amp is the problem.
It is defective and puts out DC. which burns out speakers.
After, testing the second unit, I find that it is defective as well, EXACTLY the same problem.
I return the units to my dealer, who returns them to Prima Lune.

I received a phone call from a Mr. Kevin Deal, big cheese at PrimaLuna.
Told me that the capacitors, on BOTH units had failed and the units were putting out DC.
He even THANKED me, for being a guinea pig, and discovering the flaw in his units.

He offered me a pair of tubes, as "compensation" for my troubles!! What a joker!!

WOW, a pair of tubes for blowing my $30,000. speakers!!

The height of arrogance and total disregard for the consumer of his product.
To all audiophiles, do yourself a favour, STAY AWAY for this brand, unless you want your speakers cooked.

TOTAL lack of quality control, MADE IN CHINA junk, what more needs to be said.


Mr. Deal, WAKE UP, and STOP selling defective products!!


If, you are using PrimaLuna, and your speakers fail, check the amp or pre amp.

George


Montreal, Quebec, Canada.
thorloki
Post removed 
My problem is, that Mr. Deal, feels that he has no responsibility because the speakers were repaired under warranty and and I am not out of pocket.


This is just a slam job. Why not mention the warranty in first post. What are you wanting....a national recall? More freebies? Just get over it. Your car manufacturer doesnt go to the extent Kevin did. Just be a grown up. There is something obviously else going on here you are not mentioning or you would not be so angry
To summarize: a couple caps blew in your gear (but apparently no one else's), Kevin took care of repairs, ML sent you the parts for your speakers (albeit they could have told you where they were located in the speakers and made replacing them easier), and Kevin offered you some nice freebie tubes for your aggravation.  

I'm guessing most of us would call that a favorable outcome.  So who needs the shrink?       
Dear fsonicsmith,

Here is what you said,

"I bet you are not the original owner of those ML's and paid a mere fraction of the $30K you kept spouting about."

I guess, it must be in your nature, to make STUPID assumptions!
I bought the speakers NEW, I am the ORIGINAL owner!
That is why they were repaired by Martin Logan at no charge, Martin Logan warranties are Not transferable.

Too bad you are not mature enough to deal with the issue, trying to discredit me reflects very badly on your level of intelligence.
+1   Only Sonic has a magic formula to proper resource allocation.  GMAB!
UpscaleAudio9-23-2017
It was a small cap in the right channel, NOT the Mundorf coupling caps. We suspect an oscillation as my service tech here works for another brand that was faced with the same problem.
Kevin, thanks for providing us with the comprehensive additional background and info in your response.

An oscillation, albeit perhaps at a very low frequency, seems to me to be much more probable than the previous assertions that the preamp was outputting DC. Given what I said in my previous post about the Bryston amp likely having coupling capacitors at its inputs, and even more so if the Mundorf caps you are referring to are the preamp’s output coupling caps.

A post by Atmasphere some years ago in this thread, concerning a low frequency oscillation problem that occurred with a preamp made by a different well-regarded manufacturer, may be helpful to your tech. I’ll quote an excerpt that may be relevant. Again, this pertains to a different manufacturer’s preamp:
Atmasphere 8-3-2012
The problem is that there is a power supply instability in the preamp. The output coupling cap, when driving a 100K load, represented a frequency pole that was lower than the frequency pole in the preamp’s power supply.

The result is low frequency instability. With many amps this may not manifest with anything, especially if the amp does not have good LF bandwidth, but I think the interaction occurred due to the fact that you do have enough bandwidth in the amp and the power of the amplifier was able to mess with the AC line voltage, which in turn exacerbated the LF instability of the preamp.

So lowering the input impedance of the amplifier solved the problem by knocking off an octave of LF bandwidth.
In any event, even if that kind of phenomenon is not what has occurred in the present situation it serves to illustrate that no matter how expert and thorough the designer is there is always the possibility that relatively unique system applications can bring out a problem that wouldn’t appear in most other applications. And the uncommonly high power capability of the OP’s amp, together with its exceptionally extended low frequency bandwidth, and perhaps also the characteristics of his speakers, would seem to make his situation uncommon at best. As well as increasing the likelihood that the phenomenon Ralph (Atmasphere) described in the thread I referenced is applicable.

For all we know, in the absence of a schematic and a detailed analysis, **even if** the capacitor has failed in some other systems it might not have caused any issues, not even sonic issues.

Regards,
-- Al