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Usability Issues with Tidal

I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service. 
They don’t have any live tech support, no chat, nada. 
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
wakethetown
wakethetown OP
47 posts
 
@hgeifman @jond have either of you heard the Cambridge Audio CXN? Can you recommend a DAC at a decent price point?  
Im going to look into hard wiring, but it’s not my first choice. 
jond's avatar
jond
6,056 posts
 
I have not heard the Cambridge but what's your overall budget for a DAC?
falconquest's avatar
falconquest
1,108 posts
 
I ran a Blue Jeans Cable cat-6 data line directly to my Aurender N100H and tidal works great! No complaints at all with their service. I think hard wiring makes a big difference.
bubba12's avatar
bubba12
466 posts
 
I have the Vault 2 hardwired to my router and the Node 2 connected by wifi in my bedroom. I don't hear any sound difference between the two.
hgeifman
2,353 posts
 
@wakethetown, I am not familiar with the Cambridge Audio CXN DAC.   I suggest you go to the digital forum of Audiogon and search for DAC's.  Schitt makes several lDAC's at various prices points.  See:
http://www.schiit.com/home

You need to determine your price range and then research DAC's in your price range.   It is my opinion that spending a little extra for a high quality DAC is worth the money for improved sound quality but you need to make that decision.  I suggest you not rush a decision, and audition some DAC's in your price range.  

I agree that hardwiring is a pain, and expensive, but it is worth every penny.  I hired my audio retailer to help me install an under my house Ethernet cable.  We ran a cable to my family room where I already had a cable connection.  We installed the Luxul XGS-1008 switch box and plugged the new cable into the Luxul.  It works perfectly.
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