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Usability Issues with Tidal

I’ve been using Tidal since October. So far, I’ve been less than impressed by the user experience, especially the user interface. Tonight, I was in the process of setting up my new Bluesound Node 2 with Tidal. I forgot my password so I went online to request a reset link, which is what all websites require. I don’t get the link for over an hour. Then the link came during dinner, and the email said the link would expire in 10 minutes. I tried anyway and it didn’t work. I had to ask for another password reset. Another hour later, I received an email and then I immediately tried to set a new password. It would not work. To me, this is sub-standard, especially for a “premium” service. 
They don’t have any live tech support, no chat, nada. 
Wondering what you all think about your user experiences with Tidal so far. Do you think the better SQ makes it worth it?
wakethetown
hgeifman
2,359 posts
 
@wakethetown, Based on my experience, steaming Tidal requires an Ethernet connection (hard wired) since Wi-Fi is not good enough.   If running an Ethernet cable is not possible, it is my understanding your signal will have problems meaning that Tidal may not sound the best.  

Are you sure you cannot run an Ethernet connection?    If not, you could try running Ethernet over power.   This means buying connections and running the Ethernet signal over your power lines.  This is not the best but is certainly better than Wi-Fi.   

@jond, I agree that a better DAC will improve his sound quality.   
wakethetown OP
47 posts
 
@hgeifman @jond have either of you heard the Cambridge Audio CXN? Can you recommend a DAC at a decent price point?  
Im going to look into hard wiring, but it’s not my first choice. 
jond's avatar
jond
6,062 posts
 
I have not heard the Cambridge but what's your overall budget for a DAC?
falconquest's avatar
falconquest
1,109 posts
 
I ran a Blue Jeans Cable cat-6 data line directly to my Aurender N100H and tidal works great! No complaints at all with their service. I think hard wiring makes a big difference.
bubba12's avatar
bubba12
469 posts
 
I have the Vault 2 hardwired to my router and the Node 2 connected by wifi in my bedroom. I don't hear any sound difference between the two.
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