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Tekton custom grills

There are some active discussions concerning the delivery of speakers and specifically speaker grills for the incredible Tekton Speakers. But nothing on this forum. I'm now nine months waiting on grill delivery. Anyone else??
128x128brianpack
prof
3,474 posts
 
Wow, that grill situation is awful! (I much prefer speaker grills on speakers that I buy).

I’ve never had the type of service problems I see here with any other speaker company I’ve dealt with (and that’s a lot!).

The perils of expanding too quickly is apparently killing your customer service; not a great trade-off IMO.
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csmgolf
892 posts
 
I have to agree with Kosst on this. It is inexcusable to have this kind of an issue on something so simple. Why in the world would the grills not ship with the speakers if they were ordered that way? If he has to hire out grill building to keep up with production, then that is what needs to happen. What happens if you have a real issue with the speaker? I went down this road with a different custom speaker builder. As good as the speakers sounded, I could never get past what happened during the build and delivery process. 
missioncoonery
1,223 posts
 

"I think that this thread is 3 years old and the issue still persists is a real statement to the miserable management and questionable cash flow of the operation"

"Someone on another thread mentioned the awkward fit/appearance of the squared grills over the rounded edges and corners of the boxes".

"So I asked him to just send me the frames,grill cloth and the pegs and I would finish them myself since I'v built a few speakers."

"One should not be making excuses for the no hole debacle. If you order them with holes, they need to send you new speakers if they don’t have them. You should not have to make a trip to Home Depot to resolve this at all"


I have to say,vey interesting reading on this forum some days.

cordobaman's avatar
cordobaman
30 posts
 
The solution is simple. My advice to Eric is to out-source the manufacturing of the grills, then add the extra cost into the price. Out-sourcing would solve the delivery issue, and the added price may reduce the demand for those pesky buggers. Happier customers, reduced time/effort for him...Win Win!
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