JL Fathom repair

I have found JL to have excellent customer service.

dweller - the way the sub is made you can't just pull the driver out. (it's not your standard 4 screws in the front of the driver plate kind of build). At least that's what Randy Wagner at JL told me.

to scottfields: seriously consider sending it in. you pay freight one way (they pay the return) and for a flat $300 they will upgrade any other components as well that need repair. Mine made a popping sound at high levels so they replaced some caps and chips in the amp, and I have never been happier.

That is generous to do a flat rate with shipping for only $300 ....a lot of that money goes toward shipping I'm sure.

They redid my F112last year and it is as good as new now and has some of their 1 year repair warranty left on the clock. The way that JL and Randy stand behind their products is admirable and the service they offer for $300 is basically unbeatable and justifies (along with their awesome sound quality) the high cost of entry into this brand. 

Well I may be changing my mind about recommending JL Audio Service. Today is 2 weeks since I sent my JL-F-113 in for repair and they haven't looked at it yet.
Originally I was told it was about a 3 week turnaround. Now that they have it I'm being told it may be 3 weeks until they look at it. They said sorry about the confusion. More like BS...

ozzy