BUY Bryston!!!!!

we were PS audio dealers from about day one, but good idea. Paul and Intrade the ocassional email, the last about his fascination with the 787.. so sure, I will ask him....and close the loop back with you all on his response...fair enough

Good to hear. Add Mola Mola to the list of companies giving great service.

Add Pass Labs and Rogue Audio to having superior customer service. A word to the wise stay away from VTL.or Vacuum Tube Logic horrible customer service. I'm glad I offed my VTL amps.
Mark

As a dealer, I always found it interesting how a company backed their products--especially when I received a DOA item.  Unfortunately, as a so-called "high-end" dealer, we were stuck selling "popular" high-end products from manufacturers who were, shall we say, less devoted to customers and dealers than some others were.

Nice to hear Bryston is still a customer-focused company.  Their gear doesn't necessarily sound the best, but it is comforting for everyone in the chain to know support is there and is given proudly rather than grudgingly.

NOW, some customers are better than others, and there are end-users who are difficult to work with no matter what one does.  I "fired" about 10% of my customers every December--"I am, unfortunately, unable to meet your needs. I would like to suggest Joe over at Company X; he might be a better choice for your requirements.  Goodbye, and thanks for your past business."

Helps the dealer remain somewhat sane given their chosen profession...

Cheers!

One thing that really distinguishes Bryston from other companies that offer outstanding customer service is that their warranties (at least on amps) are transferrable.  Not sure how many others offer this.