2. amps-preamps
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BUY Bryston!!!!!

My 18yo Bryston  amp stopped  playing on the left channel , I sent it to the  Vermont repair center,with in 4 days I had it back repaired like new(no charge, they paid shipping back) Mean time I was rearranging my other components to make room for an extra T.T. I took the feet off my Bryston power supply to lower it when I reinstalled the feet I used a longer screw and screwed into the circuit board shorting out the power supply !!! I called Bryston and sent it to them ,they saw what happened when they opened the power supply,called me , and said that they were repairing the unit no charge even though I caused the problem myself !They said(Don't remove the feet any more) What great customer service !!!!!You can call them direct, they always pick up the phone and you talk to a tech  ! ONE Very good company!!   T.Y.
thomasyessen
markum01
125 posts
 
Add Pass Labs and Rogue Audio to having superior customer service. A word to the wise stay away from VTL.or Vacuum Tube Logic horrible customer service. I'm glad I offed my VTL amps.
Mark
richopp
760 posts
 
As a dealer, I always found it interesting how a company backed their products--especially when I received a DOA item.  Unfortunately, as a so-called "high-end" dealer, we were stuck selling "popular" high-end products from manufacturers who were, shall we say, less devoted to customers and dealers than some others were.

Nice to hear Bryston is still a customer-focused company.  Their gear doesn't necessarily sound the best, but it is comforting for everyone in the chain to know support is there and is given proudly rather than grudgingly.

NOW, some customers are better than others, and there are end-users who are difficult to work with no matter what one does.  I "fired" about 10% of my customers every December--"I am, unfortunately, unable to meet your needs. I would like to suggest Joe over at Company X; he might be a better choice for your requirements.  Goodbye, and thanks for your past business."

Helps the dealer remain somewhat sane given their chosen profession...

Cheers!
jetter
3,098 posts
 
One thing that really distinguishes Bryston from other companies that offer outstanding customer service is that their warranties (at least on amps) are transferrable.  Not sure how many others offer this.
boukman
13 posts
 
Quite a number of years ago I also had to send my amp back to be fixed, and I too caused the problem.  Bryston fixed it for free and also covered return shipping.  Their generosity was off the charts!
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