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MORE Esoteric problems

Hi all, I posted an issue with Esoteric CD players a couple of years ago. I bought a UX-3SE from an eBay seller. It skipped all CD's. I called Esoteric. ALL SACD players with the "U" model numbers need to go to Japan because that's where the alignment jig is. $2500.00 at that time JUST for the shipping back and forth. I returned the player to the seller naturally. An Asian gentleman working at TAP electronics told me at that time that the models with the "X" can all be repaired in California. Great I said. I bought an Esoteric X-01. A great player! Now it doesn't read SACD's. I sent it to TAP last week. A follow up call from TAP gave me the dreaded news that NOW the X-01 needs to go to Japan for the jig alignment procedure. WHAT! They did reduce the transportation cost to $1600.00. And this is for shipping only. I think that the audio community needs to send Esoteric a message and boycott ALL Esoteric products. BTW, it's not just their CD players that are required to make the trip to Japan if repairs are needed. I understand that certain models of preamp and integrated amps fall under this requirement as well. How can a company such as Esoteric not do better for the consumer?
128x128jnovak
arch2
308 posts
 
Jafant

At Axpona this weekend I did ask the Esoteric folks about the jig alignment issue. They realize this is a real issue with customers. There response was this type of procedure only affects the older X series players. I asked if it was possible these transports could eventually be fixed in the states and for a number of reasons I still don’t quite understand (microscope, special jig table, expertise in Japan) those will still need to go to Japan. What they have started doing though is to remove the transport from the player in their California repair facility then ship only the transport to Japan reducing shipping costs. Wait time for completed repair will still be an issue albeit with reduced shipping costs. Hope that helps.
tomcy6's avatar
tomcy6
2,598 posts
 
So arch2, You appear to have already answered this question but I find it better to clear up any ambiguity before a problem arises. The K-0_ and K-0_x SACD players do not have to go back to Japan for the jig alignment treatment?  Thanks!
arch2
308 posts
 
Tomcy6

When talking to the representative he mentioned “the x series players from 11 or 12 years ago.” I didn’t enquirer further to the specific models beyond what he mentioned. I got kind of sidetracked at that point as he was describing the process of why those transports needed to go to Japan and what needed to happen. I didn’t push further but it still didn’t make a lot of sense to me as to why it needed to go back.
jnovak's avatar
jnovak OP
431 posts
 
Wow! Thanks arch2. This helps, "I hope". The next question is; Is TAP Electronics aware of this change in procedure? I'm going to email them. I'm not optimistic. I'll keep you all posted.
    ALSO, It isn't just the "X" series that needs to go back. From what TAP told me two years ago, the UX models go back too. AND the current model of their integrated amp and one other model from their lineup needs to go back to Japan as well though which one escapes me right now. Lets see what happens. Joe
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cleeds
5,987 posts
 
jnovak
... It isn't just the "X" series that needs to go back. From what TAP told me two years ago, the UX models go back too. AND the current model of their integrated amp and one other model from their lineup needs to go back to Japan as well though which one escapes me right now ...
For all of the angst over this, I've yet to hear anyone claim that his Esoteric component actually had to be returned to Japan for service.
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