Caveat about the Cable Company return policy


I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,

here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print


herman
I think The Cable Company has gone down hill.  I had bought from them years ago and found the experience to be good.  2 years ago, I ordered an Acrolink cable listed on the web site.  I got a message the next day to call them.  I called and was told they didn’t have current pricing and the cable wasn’t in stock but they would call the distributor and get the info for me.  Over the next 6 months, I followed up with 6 email messages and not one was answered.  When I called them again, I was told the salesman was busy\still looking into it etc. 2 years later I am no longer waiting and purchased direct from Japan at a very good price.   They lost out on a couple of grand worth of cables as I now have 3 Acrolink cables. 
the lending library may be a fine way to audition cables. but they didn’t have what I wanted to audition available to lend. Just a caveat to all to completely understand what the policies are
That's a really lame return policy on the cables.
I've used their lending library and made several purchases.

I purchased a component on sale last month and read the fine print to make sure it could be returned. I auditioned it, then returned it with no problem. 
Because they charge full price on many items they're not my "go to" dealer. But I've had only good experiences with the company.