I think The Cable Company has gone down hill. I had bought from them years ago and found the experience to be good. 2 years ago, I ordered an Acrolink cable listed on the web site. I got a message the next day to call them. I called and was told they didn’t have current pricing and the cable wasn’t in stock but they would call the distributor and get the info for me. Over the next 6 months, I followed up with 6 email messages and not one was answered. When I called them again, I was told the salesman was busy\still looking into it etc. 2 years later I am no longer waiting and purchased direct from Japan at a very good price. They lost out on a couple of grand worth of cables as I now have 3 Acrolink cables.
Caveat about the Cable Company return policy
I naively thought they had a liberal return policy and bought a few ethernet cables thinking I could return them if they didn't work out for me. Turns out in the fine print of the return policy you can only return interconnect and digital cables that are 1 meter and speaker cables that are 8 feet. Anything else is by their definition "non-standard" and therefore non returnable. That is despite the fact they have numerous lengths you can choose from their drop down menus and the company I bought from (Chord) lists the 5 meter cable I bought as a standard length,
here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print
here's the kicker.. you can only return speaker cables that are 8 feet but they sell them by the meter, so it is impossible to return an 8 foot speaker cable because they don't sell any. Lesson learned, read the fine print
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- 41 posts total
- 41 posts total