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Fedex issues

For years, I have made it a standard to use Fedex for shipping of audio equipment and I think most of us have too. I might be changing my mind after a few incidents in the last few weeks.
In our neighborhood, we have had many issues with fedex delivering to the wrong address and more disturbing, been seen throwing small bags/boxes from a distance to the clients front doors. Our neighbors had their Ring cameras record these incidents and when I went out online and did some searching, this is fairly common practice.
Yeaterday, I had a shipment coming to me from an audio vendor that was worth $7,000 and there was a signature required when delivered. There was an issue where the vendor used my old address instead of my current address but I thought the new homeowners would see it was sent to me and tell the fedex guy it wasn’t theirs and he would take it back to the warehouse. That’s not what occurred. Nobody was home, so the fedex guy signed for it himself and left it out on the porch where anybody could have picked it up. The new homeowners called me when they got home to tell me my package was sitting outside. The vendor that shipped the piece asked for the digital signature and it was a line with 2 dots, but fedex indicates that I signed for it, I’m 30 miles from my old house.

What good is having paid for a signature when delivered if the carrier is going to sign for it and leave it out in the open? If somebody would have stolen the box, I bet there would be a fight since fedex claims it was signed for and delivered.
Maybe UPS has fixed their issue with dropping packages up to 5’ from conveyer to conveyer.
rbstehno
lowrider57's avatar
lowrider57
5,417 posts
 
You can complain to FedEx about the driver forging your signature. They take Signature Required seriously. 
I complained by phone about a driver who didn't show up two days in a row but said he did and nobody was home. I told them I was sitting in my house and watched as the truck drove down the street without stopping. They said they file a report about their drivers.

As for the wrong address, I'm afraid that's on you.

tooblue
1,924 posts
 
I am afraid to jinx myself but have had nothing but great service from Fedex, UPS not so much and USPS there are certain things I won't have shipped by them but on the whole they are much better than expected and getting better all the time.
rbstehno OP
1,431 posts
 
Gdnrbob-the email from the vendor did show my correct address where they were going to ship it to so I thought i would get it until fedex informed me that it was delivered, and it wasn’t to me. The shipping guy who actually created the label used my old address that they had on file when I bought some stuff from them
uberwaltz's avatar
uberwaltz
13,381 posts
 
FedEx drivers forging signature is not uncommon, I have had it happen a couple times.
FedEx did not even bother to want details when I rang customer service to complain.
FedEx drivers also claiming you are not in and so could not deliver is also not uncommon, had that one twice last week even though in all day. The telltale on that is they are supposed to then leave a doortag which has a unique doortag number, again FedEx customer service were not interested.

Saying all of that in my area FedEx are the best service but we are really just saying they are the best of the worst so not much of a compliment I am afraid.
bigkidz
3,381 posts
 
I had an issue at my work with a package being delivered to my office back door.  It is an emergency exit so nobody noticed the package for a week.  When I called UPS the told me that the package was delivered to TN.  I am in NJ.  I said have a driver pick it up.  They said the drivers in NJ do not have the ability to get the package that was to be delivered to TN.  I said so what should I do with the package?  They had no suggestions.  
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