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Fedex issues

For years, I have made it a standard to use Fedex for shipping of audio equipment and I think most of us have too. I might be changing my mind after a few incidents in the last few weeks.
In our neighborhood, we have had many issues with fedex delivering to the wrong address and more disturbing, been seen throwing small bags/boxes from a distance to the clients front doors. Our neighbors had their Ring cameras record these incidents and when I went out online and did some searching, this is fairly common practice.
Yeaterday, I had a shipment coming to me from an audio vendor that was worth $7,000 and there was a signature required when delivered. There was an issue where the vendor used my old address instead of my current address but I thought the new homeowners would see it was sent to me and tell the fedex guy it wasn’t theirs and he would take it back to the warehouse. That’s not what occurred. Nobody was home, so the fedex guy signed for it himself and left it out on the porch where anybody could have picked it up. The new homeowners called me when they got home to tell me my package was sitting outside. The vendor that shipped the piece asked for the digital signature and it was a line with 2 dots, but fedex indicates that I signed for it, I’m 30 miles from my old house.

What good is having paid for a signature when delivered if the carrier is going to sign for it and leave it out in the open? If somebody would have stolen the box, I bet there would be a fight since fedex claims it was signed for and delivered.
Maybe UPS has fixed their issue with dropping packages up to 5’ from conveyer to conveyer.
rbstehno
glennewdick's avatar
glennewdick
1,689 posts
 
Looks like another future YouTube video of how they deliver expensive items. maybe if enough bad press comes the will change their policy. 

personally I gave up on FedEx years ago. my preferred deliver service in the postal service ( Canada post as I live in Canada) if too heavy-over priced for insurance, I use DHL they still seem to want customers and takes care of them. 
big_greg
6,640 posts
 
Until drones or robots start dropping off packages, it comes down to individual workers. 

My normal USPS driver drops both packages and all my mail together on my doorstep, usually pushing it off to the side so it's not visible from the street.  (He's an audiophile too, we've chatted about it a few times).  The mail gets a rubber band around it and is easy to gather up. 

The other driver puts the package on the porch pretty much wherever, and puts the letters and junk mail in my mailbox.  

It's also a corporate management issue, but these guys are pretty much out on their own and unless someone from management is following them around and watching closely, they're going to do what they're going to do.  An observer would be hard pressed not to be spotted, and as soon as they were, the behavior would change (temporarily).
lowrider57's avatar
lowrider57
5,417 posts
 
You can complain to FedEx about the driver forging your signature. They take Signature Required seriously. 
I complained by phone about a driver who didn't show up two days in a row but said he did and nobody was home. I told them I was sitting in my house and watched as the truck drove down the street without stopping. They said they file a report about their drivers.

As for the wrong address, I'm afraid that's on you.

tooblue
1,928 posts
 
I am afraid to jinx myself but have had nothing but great service from Fedex, UPS not so much and USPS there are certain things I won't have shipped by them but on the whole they are much better than expected and getting better all the time.
rbstehno OP
1,454 posts
 
Gdnrbob-the email from the vendor did show my correct address where they were going to ship it to so I thought i would get it until fedex informed me that it was delivered, and it wasn’t to me. The shipping guy who actually created the label used my old address that they had on file when I bought some stuff from them
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