2. amps-preamps
  3. 151298-12887

TRL WON'T GIVE ME MY AMP

Not sure this is right Forum but I'm desperate. I have an  Tube Research Labs amp  that the owner Paul Weitzal made for me 9 or 10 yrs ago.  January 2019 the amp started to cut out,  contacted Paul but learned he had pasted away.  Received email  from TRL  saying  still in business with new Owners.   Gregg from TRL contacted me and told me to shipped it to an  address in Houston which I did, insured for $5,000.  A few weeks later around the end of Feb. Gregg sent me an email telling me the amp was over heating. The 1st of March I email  Gregg with instructions on what I wanted done. That is the last time I had any contact with Gregg!!!!! I sent email after email to TRL pleading for someone to tell me where my Amp is????? The last of week of August,  I sent an  email to TRL saying if I didn't hear from anyone I will go to stereo sites and tell my story!!  Immediately had phone call from  Leon in  NEW YORK asking me "what 's going on?"After explaining the situation to Leon, said "would call me back in a couple days". So needless to say  Leon never called back and when I call,  he is never there and leaving a message does no good.  I'm hoping someone can tell me what to do????IF nothing else, do not do business with "Tube Research Labs"
Thanks Kim
panheadscooty
stereo5's avatar
stereo5
6,291 posts
 
I'm so sorry you are going through this.  Unfortunately, this happens more often than not when a very small company's owner passes away and someone else tries to pick up the pieces.  I hope that at the very least, you get your amp back
bobheinatz
712 posts
 
I hope it works out for you.  Paul was TRL.  He built the equipment and circuits. Does TRL have any new products?
clio09
3,346 posts
 
I was a TRL owner in the past when it was just Paul and his brother Brian working together. I had modifications done to digital gear and owned both a solid state preamp and amplifier. Paul was one of the good guys in audio throughout his time and after his passing I assumed the business would not, or more appropriately could not continue. It is a risk one takes when you do business with a shop where the IP rests mainly in one persons head.

Now I just Googled Tube Research Labs and up pops a website that to me seems pretty suspect. The products referenced are mainly the older tube designs, none of the very popular solid state (Samson) or tube preamp (Dude) pieces. I really have to wonder who comprises this dedicated group of audiophiles and audio design engineers that are supposedly keeping Paul's legacy alive. After all, Paul's designs were unique in many respects and sometimes just plain out there, but the end result was usually outstanding in terms of sound reproduction.

I hope you get this resolved, but unfortunately you probably have a long road ahead. While legal action may result in victory on paper in the form of a judgement, actually collecting on the judgement is another matter altogether.


big_greg
6,570 posts
 
In addition to the other suggestions, contact the Attorney General of the state where the business is incorporated.
mechans
3,048 posts
 
Personal attorneys are too expensive to employ, as a rule, in cases of moderate financial damages fraud. 
I know a $5K loss is not moderate to many- if not most of us. 
We also  invest our hearts and souls into our systems and often pay a premium budget wise, for our gear compared to other things we own. 
It is a real tragedy that it costs so much to sue in this country .   Your best hope may well lie in the state Atty. General as suggested .  I hope you succeed!
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