The Music Room - Boulder Colorado

Im glad there is  post about  TMR...I recently purchased a coctail server which i admiitedly had little info on..I thought i got a good buy but was unable to get it to operate  at a basic level after  reading the manual....I also found the units data drawer came empty as well as the streaming antennae(doggle?)......Im an old school analog man..I expected not to have to spend more money  for both those items and the ad didnt mention it....I get on the phone figuring in real life you can speak with a rep or tech...not here!...The woman answering the phone tells you to email them...12 vague emails later  and after being told they dont do verbal and that i should read the manual....i decided to send it back...In fairness...TMR did refund my return( after about a week )having received it and explained they were short on people?....They had given me a positive feedback  but after returning the unit i gave them a neutral which they had removed...Thats not a problem with me other than  i wasnt even asked about my experience,,,i was told after pursuing an answer,TMR has a good reputation.....Again in fairness,i asked audiogone to erase the positive TMR gave me  and totally dissolve the transaction....Customer service thru email ,although they always on the surface acted cordially, wasnt acceptable for me,,,It is my belief ,ahandful of 100% rated sellers get it by softening up buyers with immediate glowing feedback and hope no one complains ..On this site...many buyers dont even send in  a warranty card on new products bought..or go out their way to complain. I myself cant afford to throw money away !

I have been doing business with TMR for four years, and have never had a problem.  I have purchased equipment, sold stuff on consignment and traded a few items, all without a hitch.  I am somewhat local to them, so I usually pick up or deliver gear thus avoiding shipping costs.  Great company, no complaints, and I have never had any communication problems.  Highly recommended. 

I've had nothing but the best experiences with TMR.
They've always communicated well, nicely over-packaged components and proven to be consistently accurate in their assessment and description of used gear.
Any company staffed by human beings can have something fall through the cracks, temporarily. That's what the telephone and email are for.
Hate to see a good company get thrashed on social media for a week-long delay. The little acknowledgement of resolution, dozens of replies down the page does little to fix the bad impression caused by the original post. At least it brought out many positive testimonials attributed to TMR. 

I like TMR because they have great descriptions of the condition of their items, along with detailed pictures. I purchased an int. amp from them once, which went perfectly.

As a person wanting to sell an amplifier to them, way not impressed.