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  3. 153013-89977

The Music Room - Boulder Colorado

This vendor has a lot of favorable comments - but I have had a very unfavorable experience with them this Dec 2019. I have sent all my trade items & $400 via PayPal to them (per our email agreement) - all of which The Music Room has been confirmed to have rec’d. Despite my many emails they do not get back to me on the status of my trade shipment of a Rega turntable. I have called them multiple times - I cannot recommend that you deal with The Music Room, and currently I do not believe that they are legit. If they don’t make right in the next day or so I will have to file a complaint with the BBB.
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larsa39 OP
5 posts
 
Everyone - I can now report that this whole issue (which started this thread) has been resolved to my satisfaction. I rec’d the trade Rega TT last eve and now have it all hooked up. I fully realize that problems/hiccups can and do happen to everyone - and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week). TMR has indicated that the problem is now corrected. 
sentinel90125
1 posts
 
I've dealt with TMR twice over the past year and they have been outstanding both times.  Highly recommended!
jetter
3,052 posts
 
and TMR’s issue was apparently an email system that errantly swept customer emails into the junk folder (explaining their lack of responses to me over the course of a week).
You don't really believe that a business that exists basically because of its online sales doesn't regularly check its junk folders, do you?  I can be gullible but wouldn't believe that.




vdotman's avatar
vdotman
147 posts
 
I have been in this hobby for decades buying and selling on Audiogon since it was started. For the most part my experiences have been positive. However, the “market” has changed over the years and to be able to run a profitable business on line that depends largely on good customer service and positive feedback is no easy task. The fact that for the most part TMR has been successful speaks for itself. There will always been those unforeseen instances where a misunderstanding, often due to a failure to do one’s due diligence occurs, but that seems to be the exception here.
sumaato
100 posts
 
Happy TMR customer here too. I have sold quite a few items to them over the years. I live locally, and I visit their premises with my items. Pretty cool. I met Josh right at the beginning of his business, when he was operating out of his garage nearby my house. He has carefully grown a remarkable enterprise. Good luck to him.
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