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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
uberwaltz's avatar
uberwaltz
13,381 posts
 
If you read the thread to the link I posted it will give you a bit better idea.
Ok 4 days, still no need to go ape so soon.
IMHO of course.
I understand it's a fair amount of cash but trust me TMR are not going anywhere anytime soon.
Did you check their feedback here and on eBay?

Although not really relevant, I purchased from them a Phonostage last Thursday, shipped Friday, received Monday.
Colorado to Florida.
Cannot complain one iota.

They will come through for you I am sure.
lowrider57's avatar
lowrider57
5,418 posts
 
I'm sure they are closed for the holidays, both Christmas and Hanukkah are this week. Many businesses I deal with are closed.
big_greg
6,723 posts
 
You said their recording said "we're closed". What part of that didn't you understand? 
tomcy6's avatar
tomcy6
2,637 posts
 
You've still got plenty of time to reverse the charge on your credit card.  Enjoy Christmas and wait till next week to try contacting them again.  They have a good reputation (not perfect).  If it was someone with no known dealings, that would be different.
tomic601's avatar
tomic601
13,182 posts
 
Great buyer and seller, the owner is on the Recent TMR thread, try sending him a Merry Christmas PM

i am guessing the NAIM gear is worth a bit of a wait...
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