2. misc-audio
  3. 153299-89085

What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
big_greg
6,724 posts
 
You said their recording said "we're closed". What part of that didn't you understand? 
tomcy6's avatar
tomcy6
2,638 posts
 
You've still got plenty of time to reverse the charge on your credit card.  Enjoy Christmas and wait till next week to try contacting them again.  They have a good reputation (not perfect).  If it was someone with no known dealings, that would be different.
tomic601's avatar
tomic601
13,182 posts
 
Great buyer and seller, the owner is on the Recent TMR thread, try sending him a Merry Christmas PM

i am guessing the NAIM gear is worth a bit of a wait...
grannyring's avatar
grannyring
6,645 posts
 
No issue, it’s the holidays. You will get your piece of gear as they are the real deal and sell to many, many happy customers.  You are right about how they should have messaging stating when they will be back from vacation.  I suppose they felt we all get its that time of year again 🙂
jetter
3,116 posts
 
What part of that didn’t you understand?
The part where the OP may not understand why a business which purports to be well run would not take 30 seconds to record a voicemail explaining they are closed for the holiday week. Every business and individual in a position of responsibility would normally do so as SOP.
More to discover