What's up with TMR Audio?

You know, I took a few days off from work and I think I may have forgotten to note on my email an automatic response telling everyone that I would be out of the office for a few days.  I hope nobody freaks out on me?  But they know that I have been doing my job for so many years now that I hope people have trust in me by now and figured out that I am just off for the holidays.  Just saying.

 

I have bought a PS Audio powerplant from them recently.  Tripled box, item came in exactly as described.  Highly recommended!

I placed an order with TMR this last Sunday and it shipped Monday.  My guess is that my item had factory packaging to ship in.  If they have to create custom packaging for the OP it could cause a slight delay in shipment.

Great point. Hope you don’t have any new customers that aren’t accustomed to your past  performance. 

Our business base was comprised of repeat and new customers, but the goal was to earn customers for life. Our customers/prospects had several suppliers from which to choose.

Many of our competitors were more mature in the business lifecycle and didn’t sweat the small stuff. They were the market leaders of course, no need in getting wound up over things. 

We loved it and thrived. As our business grew, the challenge became how not to follow in their footsteps. 

As a leader, one of my key roles was selling why we should be fanatical about making customers raving fans. It was time well spent.

Of course there are many reasons to not sweat it. It costs money, takes a lot of training, makes hiring the right employees difficult, and takes continual reinforcement. It’s the path of most resistance and takes strong leadership. Not that complex, just very, very hard. 

Sorry for the rambling, I guess I miss it more than I thought! 

Somebody's home. Just listed...
Infinity Intermezzo C.M.M.D. 12" Woofer; CMMD; 4.1t; Mid Bass Driver (2/2) (16224)